Refund and Returns Policy




KANNASTAR want to ensure that you are 100% satisfied with order you placed. However, if you wish to return an item, let us know within 15 days of receiving it and you will receive a full refund of the price of the product. Please check your products carefully upon delivery to ensure that it has not been damaged during the shipment process.


A refund of your products will be made within 14 days from when we receive your returned product. To make a return, send an email to with details as to why you are requesting a refund, with your order number included in the subject line or main body text of your email. Once we have received your product, you will receive confirmation of your refund via email or telephone from the KANNASTAR Customer care team.


To ensure that everyone is given the same opportunities, we have placed a limit on the number of times you may return KANNASTAR products for a refund, which has been placed at a total of two (2); unless under special circumstances approved by managerial staff. We ask that you please choose your products carefully, or if you’re unsure, to contact us through any of the following contact streams so that we can ensure you are getting the right product for your needs before you purchase.



Local Delivery 

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Your order will be delivered to the address specified by the individual that placed the order. If one or more of the items you have ordered are unavailable at the time of order, we will not be able to process your request and will complete a full refund. We will inform you immediately by email if this should be the case. KANNASTAR ships with UPS, Fedex and DHL. International orders carry additional shipping charges and must meet regulations for the sale of these products to that country.


KANNASTAR products are legal in most locations. It is your responsibility as a consumer to know your local laws and regulations before ordering. There are currently many other countries that allow hemp-based products to be marketed and sold. Contact the local authority to verify that we can ship to your country. Most orders shipped from the EU. Orders are processed and shipped during regular business hours unless otherwise stated (GMT+1 excluding most major holidays.)

Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.
We ship via Fedex, UPS and DHL.






For all orders shipping within the EU, standard shipping time is 3-5 business days. We do offer expedited shipping options, which include:  1-business day, 2-business days and 3-5 business days (standard.) Orders need to be placed Monday-Friday 8:00am-2:00pm GMT+1 for the order to ship the same day. All orders placed after 2:00pm GMT+1 or on weekends (Sat. & Sun.) will ship the following business day. 



For all orders shipping outside of the EU, we process orders within 48 hours from the order being submitted, unless otherwise stated. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 2:00PM GMT+1, excluding holidays). Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays. 



We ship worldwide but some countries have import regulations that delay the transportation of hemp based products. We hope that soon all the world will learn about hemp solutions, meanwhile we will notify you immediately if an inspection from your postal service or customs delays your package.




Kanna Star Sp. z o. o.
Zbikowska 13 05-800 Pruszkow Poland
VAT : PL5252710212

Register No. KRS: 0000677252 REGON: 367259512, VAT: PL5252710212

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